At Hope Vms Elaine's Dogs we take our customers' privacy very seriously and do not disclose buyers' information to third parties unless required to do so in law.  Any information disclosed to us is only used by us for the order and dispatch process. The only information that we see is your name, address, phone number and email address. Your email address may be used to send you a newsletter (but only if you subscribed to it) or special appeal emails about our dogs.

We do use 'cookies' on our website which helps keep track of items you have put in your basket to make your shopping experience easier. You can disable cookies in your browser at any time and you can also delete any saved cookies on your hard drive by deleting all 'temporary internet files' via your control panel in Windows.

Also known as browser cookies or tracking cookies, cookies are small, often encrypted text files, located in browser directories. They are used by us to help our users navigate this website efficiently and perform certain functions. Due to their core role of enhancing or enabling usability or site processes, disabling cookies may prevent users from using certain parts of this website. Please note that cookies can't harm your computer.

We're giving you this information to make sure we're honest and clear about your privacy when using our website.

We don't store personally identifiable information such as credit card details in cookies. The Merchants we use are PayPal who automatically encrypts your confidential information in transit from your computer to ours using Secure Sockets Layer Protocol (SSL).

Note the yellow padlock will be present when you input your card details.

We also have a Thawte SSL certificate installed on the site to  protect any personal information that is entered prior to the payment pages again look out for the yellow padlock at the bottom right of your screen.

We do not see or store any of your card details as this is dealt with by PayPal or Stripe.